Counseling and Psychological Services (CAPS) | 407-628-6340| wellness@rollins.edu | Rollins Mental Health Helpline: 407-646-1516

Welcome to Rollins College Counseling and Psychological Services (CAPS) at the Wellness Center. To serve you best, we would like to provide you with important information regarding our services and your treatment. ELIGIBILITY FOR SERVICE: Any enrolled Rollins students who are clinically appropriate may receive services. Concerns that are beyond the scope of care provided by CAPS and/ or that involve long term, intensive, specialized care, or hospitalization may be referred to other providers in the community. Rollins Faculty and Staff are not eligible for services and will be referred to Human Resources Employee Assistance Program. AVAILABILITY OF SERVICES: The Wellness Center’s business hours are 8:30AM to 5:00 PM Monday through Friday during the fall and spring semesters. Appointments are scheduled between the hours of 9am to 4pm. The Center is closed on weekends and holidays. EMERGENCIES: For daytime emergencies, you may call or come into the center. On weekdays after 5:00PM or on the weekends you may call Campus Safety or 911. Rollins Mental Health Helpline: By calling 407-646-1516 you may speak to a counselor anytime, 24/7 Suicide Hotline: By calling 988 you will be connected to a skilled, trained counselor at the crisis center in your area, anytime, 24/7. Mobile Crisis Services: Call 2-1-1, press 1 for the crisis help line Or you can Call 407-839-4357 Mobile Crisis Services Text: Text 898-211 your zip code and type ‘requesting mobile crisis’. TREATMENT OF MINORS: Based on Florida Law if you are under 18 years of age you are not legally able to consent to treatment. CAPS may be able to provide limited services under specific circumstances. For any further services written parental consent is required and CAPS staff can assist in providing the appropriate documents. ATTENDANCE POLICY/MISS APPOINTMENTS: As the demand for services occasionally exceeds our capacity, the following policies are in place to ensure the most efficient and effective use of services. You are responsible for providing 24 hours advance notice of the need to cancel an appointment. Cancellations given without adequate notice will be counted as a “no show.” If you miss your scheduled appointment without notification, any future planned appointments may be delayed. NO SHOW & LATE CANCELLATION FEES: No show fees occur when you do not show for a scheduled health services or counseling appointment at the wellness center. No show means failure to cancel 2 hours prior to scheduled appointment or to not show for scheduled appointment. The fee is $25 per occurrence for Counseling and Health Services. The fee $50 per occurrence for specialty services – Psychiatry and Dietitian appointments. Fees will be charged directly to the students R card account. Appeal Process available on the Rollins Wellness Center Website. I have been informed of the scheduling guidelines and expectations regarding service provision at Rollins Wellness Center CAPS as a student of Rollins College. By clicking NEXT, I signify my understanding and agreement to the guidelines outlined above.